Guarantee claims: time frame and method

Super Inox Rubinetterie provides a 10-year guarantee on its products starting from the date of purchase. This date must be proven by a valid purchase document, without which the warranty claim cannot be accepted.

Super Inox Rubinetterie ensures the quality, the absence of manufacturing defects and the correct functioning of its products and therefore undertakes to eliminate any original defects during the period covered by the present guarantee.

The purchaser must check the products immediately after their arrival at the agreed place of delivery. If a lack of quality and/or malfunction of the product is detected, it must be promptly reported to Super Inox Rubinetterie and/or to the authorised distributor/retailer from which it was purchased, with a detailed description of the non-conformities found and attaching a document proving the date of purchase.

The return expenses are to be paid by the customer, unless otherwise agreed.

The technical support of Super Inox Rubinetterie will process the complaint as quickly as possible.

After inspecting the item and confirming the presence of a defect, Super Inox Rubinetterie will repair or replace it free of charge.

In any case, these interventions will not lead to an extension of the guarantee period.

Invalidation of the guarantee

The guarantee ceases to be valid in the following cases:

1. errors during installation;
2. deterioration of the products due to incorrect installation;
3. deterioration of the surfaces due to bad maintenance over time and/or use of acid and/or abrasive cleaning products;
4. deterioration of the finishes other than brushed. Their duration depends in fact on their correct use and maintenance;
5. inefficiency of the Super Inox Rubinetterie products depending on the quality and pressure of water (pressure must be between 3 and 4 bar);
6. incorrect use of the product;
7. repairs and maintenance performed in an unsuitable manner and without the prior authorisation of the company;
8. in any other case of non-compliance with the instructions for use of the products supplied with them;
9. glass parts, cartridges and on/off valves are excluded from the guarantee;

For a correct installation and to preserve the aesthetic-functional characteristics of the products, Super Inox Rubinetterie recommends following the instructions given along with the product.

Super Inox Rubinetterie also recommends the installation of a suitable filter in the plumbing system according to the water quality of your area.

Guarantee limitations

The Super Inox Rubinetterie guarantee cannot be renewed.

The Super Inox Rubinetterie warranty does not affect the rights of the purchaser in relation to the provisions of Lgs. D. no. 206/2005 concerning the guarantees given by the seller to the consumer by law. Further liability of any kind and for any reason whatsoever shall not apply except as provided for in Legislative Decree no. 206/2005.

This Conventional Guarantee, which is in addition to the guarantees included in the general conditions of sale, is the only one offered by Super Inox Rubinetterie to the purchaser. In no case may it be modified or supplemented by other statements or promises made by anyone.